Values & Purpose


At the Palle Seva Group we are committed up to the standard of lifetime of the communities we tend to serve. We are inclined to try this by efforts for leadership and intercontinental competition within the business sectors within which we are inclined to operate.

Our supervision of recurring to society is what we learn to earn evokes trust among customers, employees, shareholders and the community. We are committed to protecting this heritage of leadership with trust through the style within which we tend to conduct our business.

Core values

Palle Seva has invariably been values-driven. These values still direct the expansion and business of Palle Seva corporations. The 5 core Palle Seva values underpinning the method we tend to do business are:


we tend to should conduct our business fairly, with honesty and transparency. Everything we tend to do should stand the check of public scrutiny.

Understanding: we tend to should be caring, show respect, compassion and humanity for our colleagues and customers round the world, and invariably work for the good thing about the communities we tend to serve.


we tend to should perpetually attempt to realize the very best attainable standards in our daily work and within the quality of the products and services we offer.


we tend to should work cohesively with our colleagues across the Group and with our customers and partners round the world, building sturdy relationships supported tolerance, understanding and mutual cooperation.


we tend to should still be accountable, sensitive to the countries, communities and environments within which we tend to work, invariably making certain that what comes from the individuals goes back to the individuals repeatedly over.

The Palle Seva Code of Conduct

This comprehensive document is the moral road map for Palle Seva workers and firms, and provides the rules by that the Group conducts its businesses.

The Palle Seva Code of Conduct may be a set of principles that guide and govern the conduct of Palle Seva corporations and their workers altogether matters concerning business. The Code lays down the moral standards that Palle Seva workers have to be compelled to observe in their skilled lives, and it defines the worth system at the center of the Palle Seva Group and its several business entities. .

The Code may be a dynamic document that reinforces the Palle Seva canon of honourable behaviour in business. whereas it's remained dateless at its core, the Code has been changed down the years to stay it in step with dynamical restrictive norms within the totally different elements of the globe that Palle Seva corporations currently do business. These modifications have strengthened the Code, and modify it to replicate the varied business, cultural and different factors that have an impact on the health of the Palle Seva complete. .

If all folks, in our skilled and private capacities, will ascribe the beliefs enshrined within the Palle Seva Code of Conduct, the Palle Seva group’s gift and its future can stay in sensible hands. .

Clause: 1

National interest

The Palle Seva Group is committed to benefit the economic development of the countries group it operates. No Palle Seva Group shall undertake any project or activity to the impairment of the broader interests of the communities during which it operates. .

A Palle Seva Group’s management practices and business conduct shall profit the country, localities and communities in which it operates, to the extent potential and reasonable, and shall be in accordance with the laws of the land. .

A Palle Seva Group, within the course of its business activities, shall respect the culture, customs and traditions of every country and region during which it operates. It shall conform to trade procedures, together with licensing, documentation and different necessary formalities, as applicable. .

Clause: 2

Financial reportage and records

A Palle Seva Group shall prepare and maintain its accounts fairly and accurately and in accordance with the accounting and monetary reportage standards which represent the commonly accepted pointers, principles, standards, laws and laws of the country during which the corporate conducts its business affairs. .

Internal accounting and audit procedures shall reflect, fairly and accurately, all of the Group’s business transactions and disposition of assets, and shall have internal controls to supply assurance to the Group’s board and shareholders that the transactions area unit correct and legit. All needed information shall be accessible to Group auditors and different authorised parties and government agencies. There shall be no willful omissions of any Group transactions from the books and records, no advance-income recognition and no hidden checking account and funds. .

Any willful, material false statement of and / or information on the monetary accounts and reports shall be regarded as a violation of the Code, excluding tantalizing acceptable civil or criminal action below the relevant laws. No worker shall make, authorise, assist or interact in associate improper payment, unlawful commission or bribing. .

Clause: 3


A Palle Seva Group shall totally support the event and operation of competitive open markets and shall promote the liberalisation of trade and investment in every country and market during which it operates. Specifically, no Palle Seva Group or worker shall have interaction in restrictive trade practices, abuse of market dominance or similar unfair trade activities. .

A Palle Seva Group or worker shall market the Group’s merchandise and services on their own deserves and shall not create unfair and deceptive statements concerning competitors’ merchandise and services. Any collection of competitive data shall be created solely within the traditional course of business and shall be obtained solely through lawfully permissible sources and means that. .

Clause: 4

Equal opportunities

Palle Seva Group shall offer equal opportunities to any or all its staff and every one qualified candidates for employment while not relation to their race, caste, religion, colour, ancestry, legal status, gender, sexual orientation, age, position, ethnic origin or incapacity. .

Human resource policies shall promote diversity and equality within the work, likewise as compliance with all native labour laws, whereas encouraging the adoption of international best practices. .

Employees of a Palle Seva Group shall be treated with dignity and in accordance with the Palle Seva policy of maintaining a piece setting freed from all sorts of harassment, whether or not physical, verbal or psychological. worker policies and practices shall be administered during a manner in line with applicable laws and different provisions of this Code, respect for the proper to privacy and therefore the right to be detected, which altogether matters civil rights is provided to those eligible and choices area unit supported benefit. .

Clause: 5

Gifts and donations

A Palle Seva Group and its staff shall neither receive nor provide or create, directly or indirectly, any illegal payments, remuneration, gifts, donations or comparable advantages that area unit supposed, or perceived, to get noncompetitive favours for the conduct of its business. commemorative shall join forces with governmental authorities in efforts to eliminate all sorts of felony, fraud and corruption. .

However, a Palle Seva Group and its staff could, with full disclosure, settle for and provide nominal gifts, provided such gifts area unit usually given and / or area unit of a commemorative nature. every Group shall have a policy to clarify its rules and laws on gifts and diversion, to be used for the steerage of its staff. .

Clause: 6

Government agencies

A Palle Seva Group and its employees shall not, unless mandated below applicable laws, provide or offer any Group funds or property as donation to any federal agency or its representative, directly or through intermediaries, so as in which any favourable performance of official duties. A Palle Seva Group shall adjust to government acquisition laws and shall be clear altogether its dealings with government agencies.

Clause: 7

Political non-alignment

Palle Seva Group shall be committed to and support the constitution and governance systems of the country in which it operates.

Palle Seva Group shall not support any specific party or candidate for political workplace. The Group’s conduct shall preclude any activity that might be understood as mutual dependence / favour with any political body or person, and it shall not provide or offer any Group funds or property as donations to any party, candidate or campaign. .


Health, safety and setting

Palle Seva Group shall attempt to supply a secure, healthy, clean and ergonomic operating setting for its folks. It shall stop the wasteful use of natural resources and be committed to up the setting, significantly with relation to the emission of greenhouse gases, and shall endeavour to offset the result of global climate change altogether spheres of its activities. .

A Palle Seva Group, within the method of production and sale of its merchandise and services, shall attempt for economic, social and environmental property. .

Clause: 9

Quality of merchandise and services

Palle Seva Group shall be committed to supply product and services of first quality standards, backed by after-sales services in line with the wants of its customers, whereas strain for his or her total satisfaction. the standard standards of the Group’s product and services shall meet applicable national and international standards. .

Palle Seva Group shall show adequate health and safety labels, caveats and different necessary data on its product packaging. .

Clause: 10

Corporate citizenship

Palle Seva Group shall be committed to sensible Group citizenship, not solely within the compliance of all relevant laws and laws however conjointly by actively helping within the improvement of quality of lifetime of the folks in the communities during which it operates. the corporate shall encourage volunteering by its staff and collaboration with community teams. .

Palle Seva companies are inspired to develop systematic processes and conduct management reviews, as declared within the Palle Seva ‘corporate property protocol’, from time to time thus on set strategic direction for social development activity. The Group shall not treat these activities as elective, however ought to attempt to include them as associate integral a part of its business set up. .

Clause: 11

Cooperation of Palle Seva firms

Palle Seva Group shall join forces with different Palle Seva firms together with applicable joint ventures, by sharing data and physical, human and management resources, and by creating efforts to resolve disputes amicably, as long as this doesn't adversely have an effect on its business interests and stockholder price. .

In the acquisition of merchandise and services, a Palle Seva Group shall offer preference to different Palle Seva firms, as long as they'll offer these on competitive terms relative to 3rd parties. .

Clause: 12

Public illustration of the Group

The Palle Seva Group honours the data needs of the general public and its stakeholders. altogether its public appearances, with relevancy revealing Group and business data to public constituencies like the media, the monetary community, employees, shareholders, agents, franchisees, dealers, distributors and importers, a Palle Seva Group or the Palle Seva Group shall be depicted solely by specifically authorised administrators and staff. It shall be the only responsibility of those authorised representatives to disclose data concerning the corporate or the Group. .

Clause: 13

Third party illustration

Parties that have business dealings with the Palle Seva Group however don't seem to be members of the Group, like consultants, agents, sales representatives, distributors, channel partners, contractors and suppliers, shall not be authorised to represent a Palle Seva Group while not the written permission of the Palle Seva Group, and / or if their business conduct and ethics area unit noted to be inconsistent with the Code.

Third parties and their staff area unit expected to abide by the Code in their interaction with, and on behalf of, a Palle Seva Group. Palle Seva firms area unit inspired to sign a non-disclosure agreement with third parties to support confidentiality of data. .